Assembly launch · No. 22
18 documented steps. Three critical-to-quality gates.
A diagnostics developer’s cartridge build was turned into documented assembly and inspection another team could perform. Read the case
RELYQuality management·ISO 9001:2015 CertifiedCertificate 263741
ISO 9001:2015 Certified Quality Management System
Quality that holds up when everything else speeds up.
RELY’s quality management system is built to keep operational control as production complexity, workforce scale and customer demands increase. It is certified to ISO 9001:2015 for contract manufacturing and assembly.
Inspection and containment · RELY floor
Proof that holds up under scale
Certified QMS
ISO 9001:2015
Certificate 263741, contract manufacturing and assembly, issued by Amtivo (USA) Inc.
Sortation | Calendar 2025
62M+
Parts processed through RELY sortation and containment programs in 2025
Fastest documented
4-Hr
Fastest documented sort deployment. Actual timing depends on scope, location and criteria
Urgent response
1 hr
Response to urgent sortation and containment inquiries, within one business hour
From RELY production records and the Amtivo ISO 9001:2015 certificate. Sortation volume and response figures describe sortation and containment work only; they are not capacity or delivery commitments for other services.
For supplier quality and procurement
Certificate details at a glance.
Use these details for supplier setup, approved-vendor lists and supplier surveys. The current certificate is available as a PDF.
Customers, prospective customers and auditors can request a controlled copy of RELY’s Quality Manual through RELY’s contact page.
| Item | Current record |
|---|---|
| Standard | ISO 9001:2015 |
| Certificate number | 263741 |
| Scope | Contract Manufacturing and Assembly |
| Certified organization | Rely Contract Manufacturing, N59 W13401 Manhardt Drive, Menomonee Falls, WI 53051 |
| Certification body | Amtivo (USA) Inc. |
| Initial certification | March 20, 2024 |
| Latest issue | February 26, 2026 |
| Valid through | March 19, 2027, subject to annual assessments |
Where quality problems start
Most quality failures do not start on the production floor.
They build upstream, where standards, records and escalation paths are unclear, execution varies between shifts, traceability is incomplete or variation is not controlled. As complexity increases, those gaps become more exposed. Volume does not create quality problems. Unclear systems do.
Unclear standards
Standards, records and escalation paths are unclear.
Operational variation
Operators, shifts and runs do the work differently.
Process instability
Output drifts as volume and product mix grow.
Quality failures
Defects surface downstream, where they cost the most.
Where systems strain
Quality instability appears during change, not steady-state production.
High-mix complexity
Variation increases execution risk as program count and product diversity grow.
Supplier instability
Issues surface late and disrupt production timelines downstream.
Tribal knowledge
Execution varies between operators, shifts and runs when the method lives in people’s heads.
Reactive inspection
Problems are found too late in the process to contain efficiently.
Workforce ramp pressure
Scaling labor on compressed timelines introduces inconsistency.
Repeat failures
Root causes are addressed temporarily instead of being eliminated.
The RELY approach
Quality built directly into execution.
Quality controls are engineered into training, verification, traceability and escalation across the production environment, not added at the end of the line.
- 01
Program launch
Process flow, risk review and control plan before volume.
- 02
Visual standards
Picture work instructions and pass/fail references at the cell.
- 03
Operator readiness
Training and sign-off against the specific work.
- 04
Layered verification
First-piece, in-process and layered process audits.
- 05
Traceability & stable output
Lot and operator records tied to the work order, and audit-ready results across shifts.
Structured program launch
Reduce variation before volume increases.
Every program starts with a defined operating structure before production activity begins. The goal is to remove variation before volume increases, not after problems surface.
- Control plans
- Inspection methods
- Process flow diagrams
- Program-specific documentation
- Risk identification (PFMEA)
Execution clarity
Visual work instructions built for the floor.
01
Picture work instructions.
Step-by-step visual guidance reduces interpretation and standardizes output across shifts.
02
Golden samples and story bins.
Pass/fail references at the point of execution, so operators see acceptable and unacceptable conditions side by side.
03
Universal cell standards.
The cell is set up the same way every shift, regardless of who is running it.
Workforce architecture
Quality systems designed for workforce scaling.
RELY assumes workforce composition will change as programs grow, and builds the system to stay consistent through that change.
01 · Process-specific
Operator certifications.
Operators are qualified on the specific work before running it independently.
02 · New-operator gate
First-piece validation.
A new operator’s first parts are verified before the run continues.
03 · Continuous
In-process verification.
Checks built into the process, not only at the end.
04 · Multi-tier
Layered process audits.
Leaders at several levels verify that the standard is being followed.
05 · Accountability
Documented sign-off.
Records show who did the work and who verified it.
The RELY advantage
Our teams know what good looks like. They have seen the cost of getting it wrong.
Because RELY runs high volumes of sortation, testing, containment and rework, its teams are continuously exposed to defects, variation and their downstream consequences. That exposure changes how operators execute production work: quality awareness sits inside execution, not only at inspection.
Build-focused production
- Limited exposure to defects
- Reactive issue awareness
- Quality isolated at inspection
The RELY environment
- Continuous defect-recognition exposure
- Earlier issue identification
- Quality awareness embedded in execution
On the floor
What RELY uses to maintain control.
- ERP-integrated lot and operator traceability (Mie Trak)
- Escalation triggers with defined response paths
- Golden samples: visual pass/fail references at the cell
- Inspection logs at verification checkpoints
- Issue tracking with root-cause records
- Layered process audits
- Picture work instructions with embedded inspection criteria
- Process flow diagrams tied to execution
Quality in assembly, kitting and packaging
The same controls, applied to builds, kits and packs.
Documented steps, built-in checks and validation before full rate. Four recent programs show how that works outside sortation.
Kitting · No. 11
A 20-step kit process with weight and seal checks.
Kit-weight and bag-seal checks were built into the work instruction for a 300,000-kit hardware program, completed in full. Read the case
Contract packaging · No. 10
Zero customer-reported pack-mix errors.
Across 30,000+ three-flavor variety packs, March to September 2026, with date control and mix control built into the packing process. Read the case
Managed on-site kitting
Validation before full rate, inside the customer’s plant.
A 1,120-kit labeled validation run passed audit before full-rate restart on a 132,115-kit managed program. Read the case
Program figures from the published case studies. Results describe those programs; they are not capacity or delivery commitments.
Qualifying RELY as a supplier
Evidence your quality team can find fast.
- ISO 9001:2015 certificate (PDF)
- Food warehouse license (PDF)
- Quality & traceability FAQs
- How RELY controls training
- PPAP, APQP & first article
- Lot traceability
- Ten UL part numbers requalified and PPAP approved on a transfer
- Embedded on-site quality team
Need a supplier survey or quality questionnaire completed? Send it with your inquiry and RELY’s quality team will respond.
If quality issues are limiting scale, the system usually needs to change.
Tell us what you are facing. RELY will help identify where operational risk sits and how to reduce it. Parts on hold right now? Call 262.853.1634.