Absolutely, we are able to provide assistance for both local and national couriers. Our facility features multiple docks and ramps to ensure efficient and smooth delivery and pick-up processes.
We provide part pricing. We prefer to obtain samples to complete a time study if available.
Our first shift runs from 8:00 AM to 4:30 PM, Monday through Friday, and is staffed with dedicated professionals. Should the program require it, we have the flexibility to bring on additional staff.
We have both clients that provide purchased components and clients that require us to obtain directed or sourced product.
Some of our clients have provided custom equipment. We have also procured our own equipment in other instances. This can be discussed during the quoting process.
We have many clients that we support their paperwork or quality documentation.
We can manage shipments directly to your customer or back to the client.
We have 20,000 square feet of manufacturing space. We try to use our inventory to store the product needed to supply our production floor. We have received and converted more than 100 pallets as part of a single job. We would love to review in more detail your applicational need.
We have multiple dedicated equipment lines.
Rely can develop our own work instruction once product is received and methods are defined.
Future state ERP, ISO certification in process, Supervisors have years of extensive hands-on manufacturing experience , In-house Engineer on staff, Work instructions documented
Our team has many years of manufacturing/production experience. We have quantitative quality checks in place, were applicable. Typically defined by a mutually agreed upon AQL level defined by Client Quality. We also have leads throughout the shop floor that are responsible for training and quality.
Rely began its contract manufacturing in 2020 in response to the Covid Pandemic.
We current have 19 customers and growing!
Typically we ask for 2 weeks lead time but that is dependent on staffing levels required and daily output needed. We can review your specific project needs at the time of quote.
Typically no but can talk through any storage needs you may have as part of a value added service quote.
Rely is proudly ISO 9001 certified from American Systems Registrar. This achievement reflects our commitment to quality management systems, bolstering operational efficiency and customer satisfaction.
RELY is best suited for OEMs, Tier 1s, and growing manufacturers that need a reliable partner for labor-intensive, high-mix, or operationally disruptive work. This commonly includes service parts, aftermarket programs, complex variants, sub-assemblies, wire harnesses, kitting, fulfillment, inspection, rework, and third-party sortation that pulls focus away from core production.
Programs that are fully automated, commodity-driven, and purely price-based at extreme scale are generally not a fit. RELY is also not the right solution when specialized capital equipment is required and cannot be economically justified for the scope of work.
RELY supports an extremely wide range of program sizes. At the low end, this can include building two prototype wire harnesses for validation or pilot testing. At the high end, it includes large-scale production and sorting programs processing up to 4.5 million parts per week. Program fit is driven less by unit count and more by complexity, variability, and the operational value RELY can provide.
RELY works with both. We have deep experience helping startups navigate the transition from early-stage, manual builds often done in a garage or home environment to scalable, repeatable manufacturing. As demand increases, RELY builds standardized, replicable manufacturing processes that support rapid growth while systematically driving cost out of the operation and maximizing value for the end customer. Established OEMs engage RELY for the same reasons: disciplined execution without internal disruption.
Yes. RELY regularly supports short-term and opportunistic work, including validation builds, transition programs, emergency response, and significant seasonal or demand-driven spikes. We are often brought in specifically to absorb surge volume when internal teams or traditional suppliers cannot flex quickly enough. RELY also supports multi-year production programs.
As early as possible. Engaging RELY during design, validation, or pilot phases leads to smoother launches, more accurate pricing, and fewer downstream disruptions.
RELY provides wire harnessing, electromechanical sub-assembly, kitting, fulfillment, service parts management, inspection, rework, third-party sortation, light assembly, packaging, labeling, and logistics support.
Yes, and this is one of the biggest advantages our customers consistently cite. RELY serves as a one-stop shop for work that falls outside of a customer’s primary production processes or areas of expertise. Customers consolidate wire harnessing, sub-assembly, kitting, service parts, rework, inspection, and fulfillment with RELY to reduce handoffs, suppliers, and internal distraction. This is why ITW refers to RELY as their 80:20 company.
Yes. These programs are a core focus for RELY. In addition to executing the work, RELY can absorb customer-owned equipment used to support service programs, freeing up floor space, labor, and internal resources so customers can focus on new programs that drive bottom-line growth.
Yes. RELY’s operating model is designed to manage variability while still scaling efficiently as volumes increase.
The majority of work is performed in-house. In addition, RELY maintains an extensive, prequalified supplier network that allows us to deliver a turnkey experience when needed. This enables customers to focus on growing their business without managing an overly complex supply chain or the operational headaches that come with it.
RELY serves automotive and mobility, industrial equipment, HVAC, power and energy, medical and healthcare, food, beverage and consumer goods, and general manufacturing. Plastics manufacturing is an area of particular expertise. RELY’s leadership team includes former process engineers, process technicians, and operations leaders from plastics and rubber manufacturing environments.
One of RELY’s biggest strengths is servicing a wide range of industries. This allows us to innovate and think creatively in ways that traditional, siloed manufacturers often cannot. When we face a problem, we consider how different industries would approach it, which expands the solution set and drives better outcomes for our customers.
Yes. Identifying customer- and industry-specific quality requirements is a core part of RELY’s new program launch process. RELY continuously expands its certifications and currently holds ISO 9001, NSF, Certified Food & Beverage Warehouse, and UL certifications, with SQF in progress. RELY’s leadership team has extensive experience with ISO 13485 and IATF 16949, both of which are on our roadmap.
Yes. RELY has extensive experience supporting highly regulated products and operates a robust quality management system designed to meet stringent customer and regulatory requirements.
RELY operates an ISO 9001 certified quality management system. This includes defined process controls, training and competency management, document control, corrective and preventive action, internal audits, and continuous improvement. Our QMS is designed to scale with customer requirements and program complexity.
Yes. RELY is ISO 9001 certified. Our leadership team also has extensive ISO 13485 experience, and certification is on our roadmap.
Through documented work instructions, training logs, operator certifications, and layered process audits. RELY also utilizes a formal training matrix to ensure operators are qualified for each task. Wherever possible, we design and deploy custom jigs and fixtures to improve repeatability and help operators succeed.
Yes. RELY supports PPAP, APQP, control plans, and customer-specific launch documentation.
RELY relies on structured, documented training processes; picture-based standardized work instructions; and custom jigs and fixtures that improve process consistency. As volumes justify it, we pursue automation, including custom automation and vision systems at critical quality points. Our layered process audit system continuously monitors adherence to our QMS.
Yes. RELY supports manufacturability reviews, process design, labor optimization, tooling and fixture design, and documentation development.
RELY follows a structured New Customer Launch Process that includes discovery, quoting, validation, time studies, pilot builds when required, and production launch. (Include link to New Customer Launch Process section.)
Launch timing depends on quality requirements, equipment needs, supply chain setup, and program complexity. RELY has launched new customers in as little as shipping parts within 48 hours of the initial phone call and eliminated a three-week backlog within the first week of the relationship.
BOMs, drawings, volumes, quality requirements, and constraints. Providing samples for time studies is ideal and helps ensure the most accurate pricing and launch plan.
Yes. RELY can visit customer facilities immediately, gather required information same-day or next-day, and begin work immediately on hourly pricing until piece-rate pricing is established. RELY has shipped parts within 48 hours of an initial call, eliminated multi-week backlogs within days, and deployed on-site sortation or testing teams in as little as two hours from a customer request.
RELY bases pricing on time studies because it allows us to be as aggressive as possible while still ensuring both RELY and our customers make money. Time studies provide transparency, accuracy, and long-term sustainability. NEED WORDING FROM JIM LOWE
Pricing may be hourly or piece-rate depending on program stability and maturity. Piece-rate pricing means you pay a fixed, agreed-upon price per finished unit rather than paying by the hour. The price is established upfront based on time studies, process complexity, quality requirements, expected volumes, and overhead.
Once the program is live, billing is tied to units produced or accepted, not labor hours. That means your cost scales directly with output. If volumes increase, you pay for more units. If volumes slow, costs slow with them.
This model creates cost predictability and aligns incentives. RELY is motivated to continuously improve efficiency, layout, training, tooling, and automation because productivity gains are on us, not you. For new or rapidly changing programs, we may start with hourly pricing and transition to piece rate once the process is stable.
Hourly pricing is recommended when the scope of work is still evolving or the process is not yet stable enough to accurately establish a piece rate. This is common during early development, pilot builds, validation phases, or emergency situations where speed matters more than optimization.
It is also appropriate when documentation is incomplete, volumes are highly unpredictable, or the work involves frequent engineering changes, troubleshooting, or manual decision-making that cannot be standardized upfront.
In many cases, hourly pricing is used intentionally as a short-term model. Once the process is defined, volumes stabilize, and reliable data is available, RELY typically transitions the program to piece-rate pricing to improve cost predictability and long-term efficiency.
Minimum order quantities are established upfront and directly impact pricing. RELY can support MOQs of all sizes, but pricing will correlate with volume and complexity.
Continuous improvement is core to how RELY improves margins, but we understand that both RELY and our customers must be profitable to succeed. When we identify sustainable improvements through equipment, automation, or process changes, we proactively adjust pricing to reflect those gains. In many cases, planned price reductions are built into programs once capital investments are fully paid off.
This is one of RELY’s biggest competitive advantages. RELY maintains a waitlist of talent through our sister company, a manufacturing and distribution-focused staffing company. RELY has started up a 45-person off-shift in under a week, complete with multiple quality auditors, material handlers, trainers, and a supervisor.
RELY utilizes a versatility matrix that rewards cross-training and skill development. We recently moved into a new facility three times the size of our previous location with ceilings over ten feet taller, providing significantly more production and storage space.
We also leverage vetted local warehousing partners when inventory needs exceed on-site capacity.
Yes. This is again one of RELY’s biggest competitive advantages due to our sister staffing company. RELY has repeatedly stood up 45-person off-shifts in under a week, fully staffed with quality, material handling, training, and supervision.
RELY provides flexible pricing that can adjust with volume changes. Our operating model is designed to absorb variability without forcing rigid commitments or creating stranded overhead for our customers.
This is one of RELY’s biggest competitive advantages. Through our sister company’s expertise in rapid mass deployment, RELY supports significant seasonal labor swings. Examples include deploying 250 kitting and fulfillment associates across four shifts for a CPG distributor during a two-month fall peak. RELY allows customers to maximize seasonal revenue without taking on the overhead, supervision, and operational risk internally.
Yes. RELY prides itself on having a robust, prequalified supply chain across a wide range of suppliers. This allows us to optimize pricing, lead times, and availability to ensure customers receive the most cost-effective, high-quality option when and where they need it. Whether through directed buys or simply providing specifications, RELY can manage procurement end-to-end.
Customer-owned inventory is received, identified, and tracked separately from RELY-owned material from the moment it enters our facility. All material is logged, labeled, and controlled within our ERP and inventory management systems to ensure full traceability by part number, lot, and location.
Inventory is stored in designated, controlled areas and issued only against approved work orders. Usage, scrap, and variances are documented and reported transparently. Cycle counts and reconciliations are performed based on program requirements. Customer material is never co-mingled.
Yes. RELY regularly supports supplier transitions by taking over existing programs from incumbent suppliers and stabilizing them quickly with minimal disruption.
We absorb documentation, tooling, and inventory; recreate or improve processes; validate builds through pilot runs or PPAP/APQP; and can provide temporary on-site support during transitions. The focus is to de-risk the handoff, maintain continuity, then drive long-term improvements.
Yes. RELY supports direct-to-customer and direct-to-distribution shipping for both B2B and B2C programs. We ship to OEM facilities, third-party distribution centers, retailers, and end customers.
Capabilities include pick-pack and fulfillment, FBA preparation and compliance, domestic and international direct-to-consumer shipping, labeling, documentation, carrier coordination, and returns management.
Yes. RELY supports e-commerce, retail, and service kit programs at scale. We build and fulfill consumer-ready kits, retail-compliant packs, and service or aftermarket kits used for maintenance, repairs, upgrades, and warranty support.
Customers track performance through defined KPIs agreed to during program launch. This typically includes on-time delivery, quality metrics, throughput, inventory accuracy, and responsiveness. RELY provides reporting and a review cadence appropriate to the program, ranging from operational dashboards for high-volume work to targeted updates for lower-volume or project-based programs. Transparency is intentional.
Each customer is assigned a dedicated primary point of contact responsible for overall program execution. This person coordinates across operations, quality, supply chain, and engineering. Accountability remains clear and centralized even as additional functional support is layered in.
Continuous improvement is built into how RELY operates. We routinely evaluate labor efficiency, material flow, layout, tooling, quality checks, and documentation. Improvements are data-driven, prioritized based on customer impact, and implemented collaboratively. For long-term programs, this often includes time studies, process redesign, and targeted automation or fixture development.
RELY mitigates risk through disciplined upfront program intake, clear scope definition, and strong process control. Inventory controls, quality checkpoints, cross-trained labor, and flexible capacity allow us to respond quickly when conditions change.
Issues are addressed immediately with containment, clear communication, root cause analysis, and documented corrective action. Restoring stability comes first, followed by prevention of recurrence.
RELY is built to absorb complexity and disruption that traditional manufacturers are not optimized for. We design flexible, scalable processes around real-world variability and take work that destabilizes internal operations and run it cleanly.
To free internal teams from low-value or operationally noisy work while maintaining control, quality, and responsiveness. This often includes service parts, aftermarket programs, complex variants, kitting, sub-assemblies, inspection, rework, and overflow volume.
Capacity constraints, inconsistent suppliers, quality escapes, volatile demand, or internal teams stretched too thin. The work itself is often not strategic, but the disruption it creates is.
Improved delivery performance, more predictable costs, reduced internal disruption, better visibility, and long-term cost reductions driven by process improvements.
Most relationships are long-term. While some engagements are intentionally short-term, customers frequently expand the relationship after seeing consistent execution. Even project-based customers value having a trusted partner they can call when issues arise.
Yes. RELY regularly supports multiple programs for the same customer across different product lines, volumes, and requirements. RELY is also willing to open up facilities in new geographic areas to specifically support customers.
RELY operates as a true extension of the customer’s operations. Expectations are clear, communication is direct, performance is measurable, and continuous improvement is ongoing. Customers experience fewer disruptions, better internal focus, and confidence that critical work is being executed reliably.